Whether you need to pay for a repair or replacement depends on the specific circumstances:
If the issue is covered under the manufacturer’s warranty and the product defect is not due to misuse or damage caused by you, the repair or replacement is usually free of charge.
If the warranty period has expired or the damage is due to accidental or improper use, you may be responsible for the costs of repair or replacement.
If you’re unsure about your situation, please contact our customer care team with your order details, and we’ll be happy to assist you.
To contact our customer care team click here, or go to the Customer Service section and select “Contact us.”