To make a warranty claim, please follow these steps:
1. First, please check if your product is still covered by the 2-year warranty or an extended warranty.
If you purchased the product from another store, please contact them directly for your claim.
2. Gather your proof of purchase (e.g., order confirmation or receipt).
3. Take clear photos of the product and any defects or issues.
4. Contact our customer care team through our customer care team click here, or go to the Customer Service section and select “Contact us.”
Please provide your contact details, address, and the photos there.
5. Our team will review your claim and guide you through the next steps, whether that’s repair, replacement, or another solution.
If you have any questions or need assistance during the process, don’t hesitate to reach out to our customer care team — we’re here to help!