A pre-authorization hold usually lasts between 3 and 7 business days, depending on your bank or card provider. In some cases, it may take longer — especially if the hold was not automatically released.
If you're unsure about the status of your order or still see the charge after several days, please contact our Customer Care team directly. We’ll be happy to check your order status and clarify the situation for you.
To contact our Customer Care team, click here, or go to the Customer Service section and select “Contact us.”