Order & Payment
- How can I request an invoice/order confirmation for my order?
- Why is there no invoice included in my order?
- Can I pay with PayPal on your website?
- What should I do if I have received a damaged parcel and some items are missing?
- What should I do if my payment was deducted twice?
- I get an error during the payment process, what should I do?
- How long can a pre-authorization charge stay on my account?
- What is a pre-authorization charge?
- Why was my order—or part of it—cancelled without my approval?
- Why haven’t I received an order confirmation email?
- What payment methods do you accept?
- I'm having trouble placing an order—where can I find assistance?
- How can I check the status of my order?
- Is it possible to update the shipping address after placing my order?
- Can I modify the items in my order after it has been placed?
- Is it possible to cancel my order after it has been placed?