If your order arrived incomplete, please read the following before contacting us:
For larger orders, bulky items, or products from different categories (like footwear and apparel), shipments may be split into separate packages. In such cases, the remaining items may arrive a little later.
We kindly ask you to wait up to two additional business days after receiving the first package, as the rest of your order might still be in transit.
If the missing items still haven't arrived after this period, please contact our Customer Care team.
Provide your order number and details about the missing products so we can investigate and find a suitable solution — such as sending the items or offering an alternative.
To contact our Customer Care team, click here, or go to the Customer Service section and select “Contact us.”