We’re sorry to hear that your order arrived damaged and/or incomplete.
If the packaging is visibly damaged upon delivery, we recommend not accepting the parcel and informing the delivery service directly.
If you have already accepted the package, please follow these steps:
Take clear photos of the damaged packaging and the missing or damaged items.
Contact our Customer Care team as soon as possible. Include your order number, a description of the issue, and the photos.
We will investigate the problem promptly.
To contact our Customer Care team, click here, or go to the Customer Service section and select “Contact us.”