We’re sorry to hear that your refund amount doesn’t seem right, and we’d like to resolve this for you as quickly as possible.
Please keep in mind that if you returned your order in multiple parcels, your refund may be processed in separate transactions.
If you believe the refund is incorrect, please contact our customer care team and provide your full name, the email address used to place the order, and a screenshot of the refund as it appears in your bank account.
To contact our customer care team click here, or go to the Customer Service section and select “Contact us.”
We sincerely apologize for any inconvenience and appreciate your patience while we investigate.