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  1. Salewa
  2. FAQ
  3. Refunds & Exchange

Refunds & Exchange

  • How and when will I receive my refund?
  • Can I return my online purchase in a store or vice versa?
  • Will my shipping fees be refunded if I make a return?
  • Where is my returned package?
  • I requested an exchange. Why did I receive a refund instead?
  • I received an incorrect or incomplete refund. What should I do?
  • I used a discount code for my purchase and want to return the order. Can I use the code again?
  • I removed the label or tag. Can I still return my item?
  • I misplaced my prepaid return shipping label and/or return document. Can I still make a return?
  • I don't have the original packaging anymore. Can I still return my item?
  • The products have been returned to your warehouse. How long does it take to get my refund?
  • Can I request an exchange instead of a refund for an Item I don't like?
  • I don’t like the product or it doesn’t fit right. For how long can I return my item?
  • How can I return my order?
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