You’re waiting for your parcel, and a transport incident has occurred. We understand how disappointing this can be. Please check the following:
Does the tracking say your order was returned to sender?
Is it unclear what happened? The fastest way to get information is to contact the carrier directly.
If you’re still unsure or need assistance, don’t worry — just contact our customer care team, and we’ll be happy to help.
To contact our customer care team click here, or go to the Customer Service section and select “Contact us.”