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  1. Salewa
  2. FAQ
  3. Shipment & Delivery

Shipment & Delivery

  • The tracking shows my package as delivered, but I haven’t received it. What can I do?
  • When can I expect my order to arrive?
  • I got the wrong order. How can I resolve this?
  • What should I do if the carrier reports a transport incident?
  • Why hasn’t my order arrived yet?
  • My tracking hasn’t been updated. What can I do about it?
  • My order has been returned to sender by the carrier. What’s the best way to proceed?
  • I haven’t received a tracking link. What should I do?
  • What countries do you deliver to?
  • What are your shipping costs?
  • Can I request faster delivery?
  • How can I track my shipments?
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