We understand this can be frustrating. We suggest checking with your neighbors to see if they have accepted the delivery. If no, the quickest way to resolve this is to contact the carrier directly using the tracking number sent to you by email. The carrier can then check with the driver to locate your package.
If you still cannot find your parcel and the carrier cannot help, please contact us with your order number, and we will investigate the issue for you.
To contact our customer care team click here, or go to the Customer Service section and select “Contact us.”